# namawell

> Public Help Center articles for namawell.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [J2 Assembly & First Use](https://support.namawell.com/en-US/j2-assembly-5901845.md): Step-by-step assembly instructions for the Nama J2 Cold Press Juicer.
- [J2 Preparing Ingredients](https://support.namawell.com/en-US/j2-preparing-ingredients-5901846.md): How to prep fruits and vegetables for juicing with the Nama J2.
- [J2 Layering Guide](https://support.namawell.com/en-US/j2-layering-guide-5901847.md): Load your ingredients into the hopper in this order for the best results: 1. Leafy (examples: spinach, lettuce, kale) 2. Soft (examples: lemon, pineapple, kiwi) 3. Medium (examples: melons, cucumber, celery) 4. Hard (examples: carrots, beets, ginger)
- [J2 Tips and Tricks](https://support.namawell.com/en-US/j2-tips-and-tricks-5901848.md): Tip 1 — Assembling While Not on Base: The chamber set must be assembled first before placing onto the base. After juicing, make sure to remove the entire chamber set from the base before disassembling. Tip 2 — Unlocking and Removing the Hopper Lid: Squeeze the release tab to unlock the hopper lid. The hopper lid can be removed by lifting straight up. To reconnect, press down firmly until it clicks into place. Note: if the hopper lid is not closed, the juicer will not turn on. Tip 3 — Placing the Strainer into the Chamber: You will notice two wings on the strainer. One large and one small. Firmly place the strainer set into the chamber by locating the corresponding large and small cutouts. Push down until the top of the auger is sitting flush with the top of the strainer. Tip 4 — Maximum Fill Line: Do not load the hopper past the Maximum Fill Line. Tip 5 — Pulp Outlet Loop: When cleaning the chamber, open the pulp outlet loop and clean the inside. The pulp outlet gasket can be easily removed and cleaned. Simply push it back into place once clean. Tip 6 — Pusher: Only use the provided pusher to press ingredients through the hopper lid. Tip 7 — Reverse: Turn and hold the Control Knob to REV if the juicer stops due to a jam. You can also hold the knob to REV for 15 seconds after juicing is completed. This will make the chamber easier to disassemble. Tip 8 — Cleaning Silicone Parts: Removable silicone parts include the pulp outlet seal gasket, juice cap stopper, spinning brush blades, and chamber gasket. We recommend removing them every once in a while and cleaning with the included brush. Tip 9 — Nutmilk: For plant-based milks such as almond milk, it is best to add ingredients through the top hole in the hopper lid while the machine is on. Be sure to scoop water and nuts together as you add them into your juicer. This will help give the best consistency.
- [J2 Cleaning Guide](https://support.namawell.com/en-US/j2-cleaning-guide-5901849.md): Step 1 — Finished Juicing: When you're finished juicing, always hand wash your juicer right away. Holding the handle on the hopper, pull the entire chamber set off of the base and disassemble in the sink. Note: Chamber set cannot be disassembled while still on the base. Step 2 — Unlock Chamber Set: Twist open the hopper using the handle and disassemble the strainer set. Step 3 — Hopper: The lid on the hopper can be removed by opening the lid and pulling up. The inside of the hopper is safe to clean. The processing blade is pointy but not sharp. Step 4 — Wash Each Component: Wash each component by running them under water and scrubbing with a sponge or brush. The cleaning brush comes with a dual ended tip which can be used to pick out any pulp or scrub smaller areas. Step 5 — Chamber: When cleaning the chamber, open the pulp outlet loop and clean the inside. The pulp outlet gasket can be easily removed and cleaned. Simply push it back into place once clean. Step 6 — Removable Silicone Parts: Other removable silicone parts include the pulp outlet seal gasket, juice cap stopper, spinning brush blades, and chamber gasket. We recommend removing them every once in a while and cleaning with the included brush. Step 7 — Drying: Make sure to always hand dry your juicer right away after washing. This will prevent any remaining residue from staining your juicer. Leave it out to dry before reassembling. Step 8 — Cleaning the Base: Use a damp cloth to clean up any pulp residue or juice off of the base. Make sure to avoid any water contact around the control knob and the plug outlet. Step 9 — Deep Cleaning: For a deeper clean, the parts can be soaked overnight in a mixture of warm water and three and a half ounces or 100 grams of baking soda. Alternatively you can use equal parts warm water and vinegar. Step 10 — After Soaking Overnight: Wash and scrub each part after soaking overnight. After cleaning, always dry, or allow each part to air dry before reassembling.
- [M1 Assembly](https://support.namawell.com/en-US/m1-assembly-5901850.md): Step 1 — Combine Blade Frame + Filter Basket: Insert the blade frame into the filter basket. Make sure the blade frame is fully placed within the filter basket, and the tops are aligned. Note: We recommend you clean the chamber set before using for the first time. Step 2 — Placing the Filter Basket: Gently lower the assembled filter basket into the chamber. It will automatically fall into the correct location. Step 3 — Attaching the Lid: Place the chamber lid onto the chamber and twist it to lock into place. Align the arrows on the lid with the unlock symbol on the chamber, and twist clockwise until it locks into place. Step 4 — Place Chamber on Base. Step 5 — Close the Spout: Before adding ingredients, double-check that the spout is closed. Step 6 — Pitcher Placement: Place the provided pitcher underneath the spout. Step 7 — Plug in the Power Cord: Plug the power cord into the back of the base. And then plug it into an available socket.
- [M1 Operating Instructions](https://support.namawell.com/en-US/m1-operating-instructions-5901851.md): Step 1 — Turning On Your Milk Maker: Turn on the power by switching the power switch located at the back of the base. Once the power switch is on, the M1 display will light up and prompt you to set the blend time. Note: If there is no activity for 5 minutes, the display will go dark. Simply press the button to re-engage the display and continue using the machine. Step 2 — Setting the Blend Time: Rotate the control knob to adjust the blending time depending on the type of milk you're making and the consistency you prefer. Step 3 — Starting the M1: Once you've set the desired blend time, press the Start button to activate the blending process. Step 4 — Open Spout: Once blending is complete, the display will prompt open spout. Open the spout to start the spin cycle. This will allow the liquid to start flowing into the pitcher. Step 5 — Spin Cycle: After 10 seconds, the M1 will automatically begin the spin cycle. The spin cycle ensures that every drop of milk is extracted from the pulp. Note: The spout should remain open during the spin cycle. Step 6 — Close the Spout: When the spin cycle finishes, close the spout. Your milk is ready to be enjoyed.
- [M1 Storing Your Plant-Based Milk](https://support.namawell.com/en-US/m1-storing-your-plant-based-milk-5901852.md): Step 1 — Store Directly in Pitcher: After preparing your milk, store it in the provided pitcher, making sure the lid is tightly closed to maintain freshness. Step 2 — Fresh for Up to 72 Hours: Fresh, homemade plant-based milk can be refrigerated for up to 72 hours, maintaining its flavor and nutritional value. Step 3 — Other Airtight Containers: Alternatively, store the milk in airtight containers, filling them to the top for the best preservation. We recommend using the Nama glass bottles.
- [M1 Using the Pulp](https://support.namawell.com/en-US/m1-using-the-pulp-5901853.md): Step 1 — Using the Pulp Pouch: Empty the pulp directly onto the pulp pouch for easy collection and storage. Step 2 — Storing Pulp: If you plan to use the pulp, store it in the fridge or freezer for later use. Simply fold the pulp pouch in half and press along the edges to seal. Step 3 — Using Pulp: The pulp is versatile and can be used for baking, granola, smoothies, crackers, and more.
- [M1 Cleaning Guide](https://support.namawell.com/en-US/m1-cleaning-guide-5901854.md): Step 1 — Finished Milk Making: Once you're done making milk, switch off the machine and twist the lid to remove it from the chamber. Step 2 — Extracting the Pulp: Gently remove the filter basket and blade frame from the chamber. Grab the blade frame and rotate it while you remove the filter basket, extracting all of the pulp. Step 3 — What to Do With the Pulp: Empty the pulp onto the pulp mat or into the compost bin. The dry pulp can be saved for later use. Step 4 — Washing Each Part: Wash each part with warm, soapy water. Clean each piece with a sponge or the included cleaning brush to ensure all residues are removed. Step 5 — Dry Before Reassembly: Ensure all parts are completely dry before reassembling to avoid moisture buildup. Tip: You can use the processing cycle to clean the M1. Add a few drops of soap and 5 cups of water to the chamber and blend for 30 seconds, followed by the spin cycle. Once complete, disassemble the chamber and rinse with warm water in the sink.
- [C2 Juicer Set Up](https://support.namawell.com/en-US/c2-juicer-set-up-5901855.md): Step 1 — Unbox: Open the box and remove each individual component. Inside, you will find a Start Here box with all the printed materials, including the manual and Getting Started Guide. Step 2 — Combine the Auger, Strainer, and Spinning Brush: Combine the spinning brush, strainer, and auger. Step 3 — Assemble Auger, Strainer, and Spinning Brush: Place the auger into the strainer. Then, place the combined auger and strainer into the spinning brush. Step 4 — Place Strainer into the Chamber: The strainer has two wings: one large and one small. Place the spinning brush, strainer, and auger into the chamber by locating the corresponding cutouts. Push the auger down until it's sitting flush with the top of the strainer. Step 5 — Assemble the Hopper: Place the hopper onto the chamber, using the lock symbols as a guide. Rotate the hopper clockwise to lock it into place. Step 6 — Place onto the Base: Place the entire hopper and chamber set onto the base. Step 7 — Plug in the Power Cord: Insert the power cord into the base. Step 8 — Juice Light: Once assembled properly, the Juice light will flash. Step 9 — Turn On: Turn the control knob to ON position. Press the Start/Stop button to begin juicing.
- [C2 Juicing Prep](https://support.namawell.com/en-US/c2-juicing-prep-5901856.md): Step 1 — Celery: Cut your celery stalks into thirds. Wash your celery and insert into the juicer. Note: Depending on the size of your celery, cut to fit into your juicer. Step 2 — Leafy Greens: Wash your kale and other similar leafy greens. Cut the kale leaves into thirds (or smaller) and insert into the juicer. This will prevent the leaves from wrapping around the processing blade. Step 3 — Citrus: Peeling any citrus is optional and depends on your personal preference. If you do not mind the slight bitter taste, feel free to keep the peel on. If you prefer to peel the citrus, try to keep as much of the white pith on as possible since it contains nutrients. You can keep the seeds as they contain excellent nutrients as well. Cut to fit your juicer and juice. Step 4 — Cucumber: Wash your cucumber and cut into thirds (or smaller) and insert into your juicer. You can keep the peel on. Step 5 — Beets: If you want to avoid the earthy taste, wash thoroughly or peel your beets. Depending on the size of your beets, slice to fit into your juicer. You can also juice your beet greens too. Step 6 — Carrots: Wash your carrots thoroughly and cut to fit into your juicer. You can also juice the carrot with the greens and skin still on. Step 7 — Apples: Core your apples and remove the seeds. Cut the apple to fit into your juicer.
- [C2 Juicing Tips](https://support.namawell.com/en-US/c2-juicing-tips-5901857.md): Tip 1 — Push the Auger Down: Press the auger down firmly so the top blade of the auger sits flush with the top of the strainer. Tip 2 — Lock the Hopper: Align the vertical Guide mark on the hopper with the Unlock symbol on the chamber. Press the hopper down to fit onto the chamber. Rotate the hopper clockwise until the Guide mark is aligned with the Lock symbol. Tip 3 — Maximum Fill Line: Insert ingredients into the hopper below the Maximum Fill Line. Tip 4 — Reverse: Turn and hold the knob to REV if the juicer stops due to a jam.
- [C2 Cleaning the Juicer](https://support.namawell.com/en-US/c2-cleaning-the-juicer-5901858.md): Step 1 — Remove From the Base: Unplug the power cord with dry hands. Holding the handle on the hopper, lift the entire chamber set off the base. Step 2 — Remove the Hopper: Turn the hopper counterclockwise to remove it from the chamber. Step 3 — Remove the Lid: Pull the release tab and lift up. Step 4 — Wash Parts: Wash each part under warm water with a sponge and the cleaning brush. Step 5 — Pulp Outlet: Release the pulp outlet loop to clean the pulp outlet. Step 6 — Pulp Outlet Gasket: Detach the silicone pulp outlet gasket to clean. Simply push it back into place to reinstall. Step 7 — Dry Each Part: Always completely dry, or allow parts to air dry, before reassembling. Step 8 — Clean the Base: Wipe the base with a dry towel or soft cloth. Step 9 — Deep Clean: Soak parts overnight in warm water and 3.5oz/100 grams of baking soda. You can also use equal parts warm water and vinegar.
- [C2 Blender Set Up](https://support.namawell.com/en-US/c2-blender-set-up-5901859.md): Step 1 — Turn Off: Turn the control knob to the center position. Step 2 — Plug in the Power Cord: Connect the power cord to the back of the base. Then, plug the power cord into an outlet. Step 3 — Secure the Lid: Insert the dosing cap into the center hole on the lid and turn clockwise to lock it. Place the lid onto the jug with the corners aligned with the top of the jug. Press down firmly to secure lid clips. Step 4 — Install the Base: Line up the four corners of the bottom of the jug with the four corners on the base. When assembled correctly, the LED display will illuminate BLEND. Note: The jug can be installed in four positions with the handle on each corner.
- [C2 Blending Prep](https://support.namawell.com/en-US/c2-blending-prep-5901860.md): Step 1 — Wash Produce: When using fresh ingredients, remove any stickers and clean your produce. Step 2 — Rest Frozen Ingredients: Let your frozen ingredients sit on the counter for 5 minutes before blending. Step 3 — Cut Ingredients: Cut large pieces of produce, such as bananas, cucumbers, pineapples, carrots, and apples, into smaller pieces.
- [C2 Blending Tips](https://support.namawell.com/en-US/c2-blending-tips-5901861.md): Tip 1 — Add Liquids First: Add liquids, such as milks, water, or juice to the blender first. Tip 2 — Leafy Greens: Next, add leafy greens, like kale or spinach. Tip 3 — Nuts and Seeds: Add any nuts or seeds, such as pumpkin seeds or walnuts. Tip 4 — Soft Ingredients: Soft ingredients like yogurt or nut butters can be added next. Tip 5 — Fresh Produce: Layer any fresh fruits or vegetables on top of your soft ingredients. Tip 6 — Frozen Ingredients: Next, place frozen ingredients, such as frozen berries or mango. Tip 7 — Powders: Protein powders, adaptogens, or fibers should be added last. Powders can also be added through the dosing cap in the lid while blending. Tip 8 — Start Slow: Begin blending at a slower speed or use the Blend preset program. To manually increase speed, turn the control knob clockwise up to maximum speed.
- [C2 Cleaning the Blender](https://support.namawell.com/en-US/c2-cleaning-the-blender-5901862.md): Step 1 — Cleaning Mode: Add 16 ounces of warm water and a small amount of dish soap. Place the jug onto the base with the lid and dosing cap secure on the jug. Place the dial on CLEAN mode. Press the START button. Step 2 — Wash Each Part: Allow blades to stop rotating. Disassemble the jug, lid, and dosing cap. Rinse thoroughly to remove soap residue. Avoid any contact with the blades. Step 3 — Dry Each Part: Dry with a towel and avoid any contact with the blades. Step 4 — Air Dry Parts: Allow parts to air dry before reassembling. Step 5 — Clean the Base: Use a damp towel and gently wipe down the base.
- [Where Is My Order?](https://support.namawell.com/en-US/where-is-my-order-5901831.md): We ship Monday-Friday, excluding holidays. We generally ship all orders within one business day. If you've ordered your juicer after 9 am, you can expect it to ship the following business day. If you placed your order on a Friday, your order will ship on Monday. We'll send you an email to track your package once it gets picked up by the courier. Please allow them up to 48 hours to submit the initial scan. You can login to your account to check the status of your order or track your package if it's already shipped.
- [How Much Does It Cost to Ship to My Location?](https://support.namawell.com/en-US/how-much-does-it-cost-to-ship-to-my-location-5901832.md): We offer free domestic ground shipping for orders over $100 within the 48 contiguous states in the US for Nama Juicers. Expedited shipping is available to most regions for a fee. Purchases of parts and orders going to Hawaii, Alaska, and US Territories are shipped at discounted rates through FedEx, UPS, and DHL without any mark-up. Please note shipping to P.O. Box will incur a charge as FedEx and UPS are unable to deliver to Post Office Boxes. International Shipping: We offer worldwide shipping on all orders. We ship to most countries on DDP terms.
- [Do You Ship to My Country?](https://support.namawell.com/en-US/do-you-ship-to-my-country-5901833.md): We've improved our international shipping options to make shopping for Nama products easier and more affordable. Key updates include: Shop in your local currency, with payment plans available (options vary by country). Duties and taxes are now included in the final sale price — no hidden fees. Enjoy the lowest international shipping rates. All international orders ship with DHL in 1-2 business days. Delivery time is usually 3-4 business days. Once your order is picked up and scanned by the courier, you will receive a separate email with a link to track your package.
- [Do You Ship to P.O. Boxes?](https://support.namawell.com/en-US/do-you-ship-to-p-o-boxes-5901834.md): We're sorry, but we're unable to deliver to PO Boxes as we ship with FedEx, UPS, and DHL, which require a street address for delivery. If a PO Box address is entered at checkout, we'll reach out to you to update the address, but please note this may cause delays. If you need any help providing an alternative address, our customer support team is here and happy to assist!
- [Can I Pay with a Payment Plan?](https://support.namawell.com/en-US/can-i-pay-with-a-payment-plan-5901835.md): Yes, we offer payment plans in most countries through trusted providers like Affirm, Klarna, and others. Each country offers different payment plans based on the options available locally. During checkout, any available payment plan options will be displayed for you to select.
- [What Is Your Return Policy?](https://support.namawell.com/en-US/what-is-your-return-policy-5901836.md): We offer a 30-day return window on all of our products. If for any reason you're not completely satisfied with your purchase, you can return it within 30 days for a refund. Contact our customer support team to initiate the return. We'll provide a return shipping label at our discounted rates to make the process as easy and affordable as possible. Once we receive the returned product, we'll process your refund, minus the cost of the label. Please ensure the product is returned in its original packaging and condition. If you have any questions, feel free to reach out to us for more details on the return process.
- [My Juicer Is Defective and I Want to Return It](https://support.namawell.com/en-US/my-juicer-is-defective-and-i-want-to-return-it-5901838.md): Your juicer is covered by warranty, and we want to ensure it's working perfectly for you! If you're experiencing any issues, please reach out to us — we'd love to help make it right. When you contact us, kindly include a brief description of the problem along with your order number, serial number (found on the bottom of the juicer), and your shipping address.
- [Is My Product Covered by Warranty?](https://support.namawell.com/en-US/is-my-product-covered-by-warranty-5901839.md): Nama products are built to last and are backed by industry-leading warranty coverage. Your products are automatically registered for warranty — there are no additional steps needed. If you need support with one of your products, please contact us and be sure to provide your order number, serial number, shipping address and a description of the problem you're experiencing. For best results please provide photos/videos with your message.
- [What is the Return Policy for International Models?](https://support.namawell.com/en-US/what-is-the-return-policy-for-international-models-5901840.md): We offer a 30-day satisfaction guarantee! If you're not happy with your juicer, you may request a return for a full refund up to 30 days from the date of delivery. Please contact our customer support team to begin the return process. You can read more about our return policy on our website.