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Your juicer is covered by warranty, and we want to ensure it&apos;s working perfectly for you! If you&apos;re experiencing any issues, please reach out to us &#x2014; we&apos;d love to help make it right.&#xA0;If you would like to file a warranty claim please <a href="https://support.namawell.com/en-US/contact" target="_blank" rel="noopener noreferrer">contact our support team</a>.&#xA0;Please be sure to include your order number, shipping address, serial number (found on the bottom of the machine) and a description of the issue you&apos;re experiencing.&#xA0;Videos/photos are great diagnostic tools and will help our product experts quickly understand what you&apos;re experiencing.&#xA0;

Your juicer is covered by warranty, and we want to ensure it's working perfectly for you! If you're experiencing any issues, please reach out to us — we'd love to help make it right. When you contact us, kindly include a brief description of the problem along with your order number, serial number (found on the bottom of the juicer), and your shipping address.

My Juicer Is Defective and I Want to Return It

Warranty + Returns

J2 Assembly & First Use

J2 Preparing Ingredients

J2 Layering Guide

J2 Tips and Tricks

J2 Cleaning Guide

My juicer makes a clicking sound when I turn it on. Is something wrong?

My chamber rocks back and forth while juicing. Is that okay?

My juicer won't juice soft produce. What should I do?

How do I remove the hopper from the chamber if it's stuck?

How do I remove fiber stuck around the processing blade?

How do I remove pulp from the safety channel?

How long can I run my juicer at a time?

Nama J2 Cold Press Juicer

M1 Assembly

M1 Operating Instructions

M1 Storing Your Plant-Based Milk

M1 Using the Pulp

M1 Cleaning Guide

How is making milk in the M1 different from using a juicer?

Can I make soy milk in the M1?

Is it normal for my M1 milk to separate?

Why is my M1 vibrating or making noise?

What can I do if my milk turns out too gritty?

What can I do if my milk comes out too watery?

Nama M1 Plant-Based Milk Maker

C2 Juicer Set Up

C2 Juicing Prep

C2 Juicing Tips

C2 Cleaning the Juicer

C2 Blender Set Up

C2 Blending Prep

C2 Blending Tips

C2 Cleaning the Blender

How do I use the preset programs on my blender?

My blender stopped operating mid-blend. What should I do?

I got an error code on my blender. What does it mean?

Nama C2 Cold Press Juicer + Blender

How do I assemble my J3?

What's included with my J3?

What are the specs for the J3?

What's the difference between the J2 and J3?

Nama J3 Cold Pressed Juicer

What does "Refurbish" mean?

What will my Refurbished J2 look like?

Does a Refurbished J2 perform like a new J2?

What's included with a refurbished J2?

What happens during the refurbishment process?

How is the motor tested?

What's the warranty and return policy on a refurbished J2?

Nama Refurbished Products

What comes with the Citrus Attachment?

Which juicers work with the Citrus Attachment?

How much more can I juice with the Large Hopper?

Can I freeze juice in my Glass Bottles?

How do I assemble the Sorbet Attachment?

What ingredients work best for making sorbet?

Should I assemble the spinning brush with the Sorbet Attachment?

Should I remove the pulp outlet gasket for sorbet?

Accessories

Product Support

Where Is My Order?

How Much Does It Cost to Ship to My Location?

Do You Ship to My Country?

Do You Ship to P.O. Boxes?

Can I Pay with a Payment Plan?

Orders + Tracking

What Is Your Return Policy?

Is My Product Covered by Warranty?

What is the Return Policy for International Models?

Do I have to pay shipping on a warranty replacement?

How do I file a warranty claim or report a defect?

Can I purchase spare parts?

My Juicer Is Defective and I Want to Return ItUpdated 2 months ago