Warranty + Returns
Everything you need to know about returns, warranty coverage, and getting help with a replacement.
What Is Your Return Policy?
Learn about Nama's 30-day return policy.
My Juicer Is Defective and I Want to Return It
Find out what to do if your Nama juicer arrives defective.
Is My Product Covered by Warranty?
Find out if your Nama product is covered under warranty.
What is the Return Policy for International Models?
Learn about Nama's return policy for customers outside the US.
Do I have to pay shipping on a warranty replacement?
Nope! If your product is still covered under warranty, we'll cover shipping costs on any replacement parts or units we send you. If your product is outside its warranty period, you're welcome to purchase replacement parts directly from our website.
How do I file a warranty claim or report a defect?
If something's not working right, we're here to help. Just contact us with your order number, serial number (found on the bottom of your unit), shipping address, and a quick description of the issue. Photos or videos help us diagnose things faster an
Can I purchase spare parts?
If your product is still under warranty, reach out to us first!. We can often send a replacement part at no cost to you. If the part falls outside your warranty coverage, you're welcome to purchase it directly from our website.