We want you to love your Nama product but if you&apos;re not completely satisfied, you can return it within&#xA0;30 days of &#xA0;delivery&#xA0;for a refund.&#xA0; If you&apos;d like to initiate a return please <a href="https://contact.gorgias.help/en-US/forms/z1eg31mv" target="_blank" rel="noopener noreferrer">contact our customer support team</a>, who will be happy to help.&#xA0;We&apos;ll provide a return shipping label at our discounted rates to make the process as easy and affordable as possible.&#xA0;Once we receive and inspect the returned product, we&apos;ll process your refund, minus the cost of the label.&#xA0;Please ensure the product is returned in its original packaging and condition. If you have any questions, feel free to reach out to us for more details on the return process.

What Is Your Return Policy?

Find out what to do if your Nama juicer arrives defective.

Your juicer is covered by warranty, and we want to ensure it&apos;s working perfectly for you! If you&apos;re experiencing any issues, please reach out to us &#x2014; we&apos;d love to help make it right.&#xA0;If you would like to file a warranty claim please <a href="https://support.namawell.com/en-US/contact" target="_blank" rel="noopener noreferrer">contact our support team</a>.&#xA0;Please be sure to include your order number, shipping address, serial number (found on the bottom of the machine) and a description of the issue you&apos;re experiencing.&#xA0;Videos/photos are great diagnostic tools and will help our product experts quickly understand what you&apos;re experiencing.&#xA0;

My Juicer Is Defective and I Want to Return It

Find out if your Nama product is covered under warranty.

Nama products are built to last and are backed by industry-leading warranty coverage. Your products are automatically registered for warranty - there are no additional steps needed.&#xA0;The following products are covered by a 15-year warranty against defects in materials and workmanship under normal household use:<ul data-start="895" data-end="1004"><li data-section-id="tm2b82" data-start="895" data-end="922">Nama J2 Cold Press Juicer</li><li data-section-id="1u3rg5v" data-start="923" data-end="950">Nama J3 Cold Press Juicer</li><li data-section-id="1dbwxlx" data-start="951" data-end="977">Nama C2 Juicer + Blender</li><li data-section-id="1qmm60z" data-start="978" data-end="1004">Nama M1 Plant Milk Maker</li></ul><h3 data-section-id="1ib1hyv" data-start="1006" data-end="1030" id="refurbished-machines">Refurbished Machines</h3><ul data-start="1032" data-end="1074"><li data-section-id="14k3ux9" data-start="1032" data-end="1074">Refurbished Nama J2: 5-year warranty</li></ul><h3 data-section-id="nrk6gw" data-start="1076" data-end="1091" id="accessories">Accessories</h3>Accessory warranty coverage varies by &#xA0;product. Please see the full list below 15-year warranty (from date of purchase): Nama Citrus Attachment Nama Large Hopper Nama Sorbet Attachment 2-year warranty (from date of purchase): Nama Bottle Accessory Lid Pack Nama Glass Bottle 750 ML Nama Glass Bottles 500 ML Nama Insulated On-the-Go Bottle Nama Large Pitcher Nama Popsicle Mold Nama Ice Cube Tray 1-year warranty (from date of purchase): Baggu BagsIf you have questions about what&apos;s covered, or would like to file a warranty claim please <a href="https://contact.gorgias.help/en-US/forms/z1eg31mv" target="_blank" rel="noopener noreferrer">contact our support team</a>.&#xA0;Please be sure to include your order number, shipping address, serial number (found on the &#xA0;bottom of the machine) and a description of the issue you&apos;re experiencing.&#xA0;Videos/photos are great diagnostic tools and will help our product experts quickly understand what you&apos;re experiencing.&#xA0;

Is My Product Covered by Warranty?

Learn about Nama's return policy for customers outside the US.

We want you to love your Nama product but if you&apos;re not completely satisfied, you can return it within&#xA0;30 days of &#xA0;delivery&#xA0;for a refund.&#xA0; If you&apos;d like to initiate a return please <a href="https://contact.gorgias.help/en-US/forms/z1eg31mv" target="_blank" rel="noopener noreferrer">contact our customer support team</a>, who will be happy to help.&#xA0;We&apos;ll provide a return shipping label at our discounted rates to make the process as easy and affordable as possible.&#xA0;Once we receive and inspect the returned product, we&apos;ll process your refund, minus the cost of the label.&#xA0;Please ensure the product is returned in its original packaging and condition. If you have any questions, feel free to reach out to us for more details on the return process.

What is the Return Policy for International Models?

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Nama 

Information about Nama's warranty coverage and how to initiate a return.

Warranty + Returns

Everything you need to know about returns, warranty coverage, and getting help with a replacement.